Alexiss Rusnak

Lead Consultant, Superior Collaboration

Helping organizations design thoughtful programs, partnerships, and ways of working since 2017.

Alexiss (she/her) is a program design and engagement specialist with over 20 years of experience supporting work across public, private, and non-profit sectors in Canada and abroad. Her work sits at the intersection of policy, service design, and interest holder engagement, with a focus on practical solutions that respect people's time, knowledge, and lived experience.She holds a Master of Arts in Regional Studies from the University of Toronto, with advanced certifications in public engagement, change management, alternative dispute resolution, program evaluation, and user experience (UX) design.Superior Collaboration is an independent consultancy supporting organizations that want to work more intentionally with their teams, partners, clients, and communities. Our practice uses strengths-based and appreciative approaches to program and service design, evaluation, and interest holder engagement, particularly where complexity, coordination, or power dynamics are present.Alexiss most often works with health care and social service organizations, non-profits, small local businesses, and public-sector teams with a shared sense of purpose, or interest in clarifying it, and room for meaningful collaboration.

EngageWe help bring the right people into the process, clarify purpose and power, and build meaningful trust.Our engagement work is grounded in strengths-based and appreciative approaches that focus on what is working, what matters most, and what people want to build toward, while still acknowledging harm, power, and responsibility where they exist.This work focuses on understanding how decisions are made, where responsibility sits, and how people experience the work, whether that’s a health or social service, a small business, or a multi-partner program.Examples include:

  • clarifying goals, values, and shared priorities

  • mapping roles, responsibilities, and decision-making

  • staff, interest holder, client, or customer insight gathering (lightweight and respectful)

  • facilitated conversations that surface strengths, align teams, and support trust

DesignWe support co-creating and improving programs, services, and ways of working for lasting impact.Our design work builds on existing strengths and capacity, translating insight into practical systems people can actually use. In health care and social services, this often means improving flow and coordination; in small businesses, it often means making work visible and manageable.Examples include:

  • service, program, or workflow design

  • role clarity, handoffs, and internal coordination

  • website content structure and messaging grounded in lived practice

  • practical tools, templates, or process maps that reduce friction and reinforce what’s already working

EvaluateWe champion measuring what matters and support learning through reflection, not surveillance.We approach evaluation as a learning practice, using strengths-based and appreciative methods to understand progress, adapt in real time, and support continuous improvement without overburdening staff, clients, or partners.Examples include:

  • defining a small set of meaningful, usable indicators

  • client, patient, customer, or partner feedback synthesis

  • learning reviews after pilots, seasons, or service changes

  • funder-, board-, or leadership-ready summaries that meet requirements while supporting learning and improvement

All work is approached with care and intention, ensuring engagement is purposeful, respectful, and grounded in real-world constraints.Typical engagements are scoped as short, focused pieces of work and begin at $1,500 + HST, with scope and pricing tailored to the work and context.